Differences In VoIP Platforms Hosted VoIP is Hosted VoIP, right? Wrong. Understanding the differences in VoIP platforms can be as important as choosing your CRM or email platform. When replacing your PBX, don’t just ask for a price.  Ask what platform it … Read on

VoIP Pitfalls VoIP and UC offer tremendous advantages for business communications.  The shift from the traditional phone network, or PTSN, has been so widespread that major phone carriers and even the FCC have forecast the death of the PSTN.  But … Read on

How network affects VoIP How important is your network to the quality of your VoIP service?  The question is better stated, “How important is the quality of your voice?”  In the VoIP paradigm, a number of factors affect voice quality … Read on

Death of the PSTN I was on an appointment early in my VoIP career, talking with an IT manager about some of the ramifications of the rise of hosted PBX in the business world.  He was a little miffed that … Read on

VoIP in Philadelphia A friend recently referred me to a customer who was looking for VoIP in Philadelphia. She did a Google search and asked around, but really didn’t get a whole lot of results to choose from. We spoke … Read on

  Cloud Partners Expo Vegas 2014 I’ve been visiting Cloud Partners Expo (formerly called the Channel Partners Expo), since 2008. This year my main goal was to understand changes taking place on the supplier side of the market, and choose … Read on

Winter Storm Janus Can’t Stop Me! I enjoy storms.  I love the otherworldly urban scenes that the snow creates, but I am more excited about the ability of my hosted customers to continue to operate as though it were any … Read on

  VOIP AND UC MISCONCEPTIONS There is a great deal of confusion in the marketplace regarding business technology, which has led to the creation of some common myths about Voice over IP (VoIP) and Unified Communications (UC).  Hosted Authority identifies … Read on